BT relocation plan will mean 'no work-life balance'

BBC Lesley Wood with long blond hair and glasses wearing a brown t-shirt. She stands in front of a handful of protesters in Liverpool city centre. She is smiling.BBC
Lesley Wood said she felt she had "no choice" but to relocate to Manchester

A British Telecom worker has said the planned closure of the firm's Liverpool office and relocation of about 600 jobs was "absolutely horrendous", as dozens of workers held a protest.

BT is due to close its Old Hall Street office in March 2027 when its lease runs out.

The firm said that was partly due to a hike in lease renewal costs and staff in roles moving to Manchester and Leeds were being offered a chance to relocate. It added that it was taking all staff concerns seriously.

Unions have said relocation was not an option for many and Lesley Wood, who was being moved to the Manchester office, said she would have "no work-life balance" making the long daily commute from her home in Southport.

The telecom firm said the changes were part of a scheme aimed at the "optimisation and modernisation" of its working spaces.

Wood, who has worked for BT for 39 years and been based at the Liverpool office since 2017, told BBC Radio Merseyside the closure would have a big impact on her life.

"It means I have to get up at 05:30 every morning [and] I'll have to get a train that takes one hour 15 minutes," she said.

"I'm too close to retirement to get another job, so I've got no choice but to go there.

"I'm just literally going to be coming home and going to bed."

She said it was not the first time she had been relocated, adding: "They did it to us in Warrington when they closed down BT Business."

However, she said the prospect of closing the whole site was "absolutely horrendous" and would be a "really sad day" for all the staff there.

Heather Taylor with long blond hair in a ponytail wearing glasses and a pink and white shirt. She stands outside the Plaza building in Liverpool city centre. She is smiling. Protesters stand behind her.
Heather Taylor says the news had been a big shock

Heather Taylor, who is also being relocated to the Manchester office, said the announcement had been a "big shock", especially as the office was "so ideal" for where she lived.

"It's put a lot of stress on things for us having to move locations and lose half the team," she said.

"It's a bit of a negative vibe at the moment and given a lot of additional anxiety.

"I have agreed to relocate to Manchester but still live in Liverpool, just because I have given so many years to the job and built so many skills and I do want to make a good career here.

"Obviously, it's not the most ideal situation because my commute time currently is 20 minutes and it's going to put it up to about an hour and a half [each way]."

Karen Rose with bobbed blond hair wears a black t-shirt. She stands outside the Plaza building in Liverpool city centre with protesters with a hot pink marquee standing behind her.
Karen Rose said closing the Liverpool office will have a huge impact on the city

Karen Rose, the deputy general secretary of the Communication Workers Union, said the wider impact could be devastating.

"You're talking about almost 600 jobs being pulled out of the city centre," she said.

"That is going to have a massive impact not just on the workers themselves, but on the city centre economics."

She said it would affect "all sorts of things", including local businesses such as coffee shops used by employees.

A BT Group spokeswoman said it was taking the "ongoing concerns" raised seriously.

"BT has been modernising and optimising our estate to ensure our workplaces are fit for the future and providing the best possible working environments for our people," she said.

"Our priority is supporting all our colleagues throughout this change, and we can confirm that no customers or services are affected by this proposal."

She added that the firm was continuing to engage with employees, unions and politicians and would carefully consider all feedback and alternatives raised as part of the consultation process.

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