Tax department inefficient and slow - report

Jersey's tax department's is "inefficient due to digital immaturity which increases cost and increases risk", a report says.

The report from the comptroller, which reviews the department, said Revenue Jersey had, however, made "significant improvements" to the way it enforced rules.

It had taken more than £200m in extra contributions over the last three years by taking action to make sure people paid what they owed, while £100m was made by people paying the tax they owed from previous years.

The report also noted the department's processes were well documented, and the transparency of its published performance data was also greater than in the other jurisdictions reviewed as part of the audit.

Comptroller and Auditor General (C&AG) Lynn Pamment noted more islanders could file their tax return online, with progress to improve efficiencies slow "due to constraints on resources and capacity".

About half (54%) of islanders file their tax return online, compared to about 90% of people in other jurisdictions, the comptroller report showed.

Meanwhile, evidence suggested online filing could reduce costs, increase yields and reduce the risk of fraud and error.

Despite current filing rates, the Revenue Jersey target remained at 50%.

The report did highlight a significant investment in modernising Revenue Jersey systems and approaches, including implementation of independent taxation and Pillar Two.

It also found the department produced a wide range of data to monitor performance.

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