Security and Welfare

We take the safety and security of our audiences very seriously and will be conducting searches upon entry to the event site. If you’re attending Radio 2 in the Park, we want you to have a great time so please take note of the security information below and ensure you arrive with enough time to go through the search lanes so you don’t miss your favourite act!

Gates for this year’s events will open at 16:00 on Friday and 11:00 on Saturday and Sunday. These dates may be subject to change.

What are we doing?

• We’ll be searching every bag that comes into the event. We have restricted the size of bags that are allowed in to help make this easier – no bigger than A4 (maximum dimensions W21cm x H30cm x D8cm) and limited to one per person. We may also search bags once you are in the arena.
• You are also likely to undergo a search as you enter - this may include the use of search wands. You could also be searched once you are in the arena.
• Security staff will be visible and on patrol both inside and outside of the venue.
• Drugs and Explosives dogs may also be on patrol.
• A network of CCTV cameras will be in place around the whole event site, these will be monitored from our event control room.
• We’ve worked closely with the Police and other emergency services to plan a safe event for everyone.
• There will be Police patrols around the event and local area.
• There will be many other security measures that you can’t see.

What can you do?

• We have major acts opening Radio 2 in the Park on both days. Please arrive early and allow plenty of time to go through the search points. We don’t want you to miss your favourite artist.
• Make sure you only bring one small bag per person (no bigger than A4 size – W21cm x H30cm x D8cm) or even better don’t bring a bag at all. Please don’t fill your pockets as that will also lead to delays in searches. There are no cloakroom or storage facilities so please don’t discard bags at entrances or surrounding areas. Any items left will be removed and disposed of.
• Check the list of prohibited items to make sure you don’t bring anything that might cause you any delays at the search points. Items that are surrendered won’t be returned to you.
• Keep your phone with your digital ticket safe and don’t be tempted to buy extra ones from 3rd party sources or touts. There’s no guarantee they’ll be genuine.
• If you see something that doesn’t look right, let a member of security or the Police know straight away.
• Talk to our security staff, they’re there to help you have a great day as well as keep you safe.

Drones

There will be a no-fly zone in place around the whole event site. The use of drones within this area, as well as above large gatherings of populated areas and in close proximity to buildings is illegal. We will be actively monitoring drone activity and will be working with the Police to disrupt and prosecute any illegal activity.

Safeguarding and Welfare Support

Welfare teams are based across the site to support under 18s and adults. Remember we don't judge, we are here to help and keep you safe, so come talk to our welfare teams for help and support. Staff can support you with anxiety, distress, sensory overload or general wellbeing concerns.

We can help with:

• Feeling unwell, overwhelmed, or unsafe
• Being separated from friends or family
• Concerns about someone else’s safety
• Emotional support
• Anything that does not feel right
• Struggling with crowds or noise

You can visit the Welfare Tent for:

• Daily stage schedules
• Sunscreen, period products, and earplugs
• Lost property
• Food vendor and allergen information
• Baby Changing
• Breast Feeding and Milk Extraction space

Be Safe Be Sound

Counter Terrorism Policing wants live music fans to #BeSafeBeSound, as it collaborates with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.

If you see something that doesn’t feel right, report it to security staff straight away.

Here are some quick tips to help you have a safe and enjoyable time:

• Arrive early for extra security measures. This will help prevent delays in getting into the event.
• Be patient with security checks and don’t give security, staff or stewards a hard time. It might seem inconvenient, but these measures are in place to help you.
• It is essential that you don’t bring unnecessary items to the event; this will help to speed up searches and your entry to the event.
• If you spot someone acting suspiciously, report it to police or to security staff immediately: don’t leave it to someone else.
• In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from staff – especially those with radios who can raise the alarm quickly.
• Don’t leave bags unattended or anywhere they could cause a security scare. Never agree to look after anyone else’s bags, no matter how genuine they seem.
• If there is an incident, listen to staff and any announcements.
• Remember, the chance of being caught in a terrorism incident is small. But if it happens – Run, Hide, Tell.

More information on what to look out for can be found on the Police's Safety Advice for the Public website.