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The administration and maintenance implications of introducing a computer network into your business.

How to define your networking requirements and what to consider when assessing your computer networking needs.

Different types of business computer networks, including wide area networks, virtual private networks, cloud networks, intranets and extranets.

Understand the different types of office computer networks, including peer-to-peer and client/server local area networks.

Key advantages of networking your computers and reducing costs by sharing your files, resources and storage on a business network.

What is computer networking, what benefits can it bring to your business and how to choose the right networking solutions.

Key things to consider when selecting a supplier for your business' telecoms service.

Use our checklist to help you determine your requirements and buy the best phone system for your business.

What is computer telephony integration or CTI, and how integrating telephone and IT systems can benefit your business.

How Voice over Internet Protocol works, what are the benefits of VoIP, and how to use it to your business' advantage.

Pros and cons of using mobile phones and tablets in the workplace, and possible risks to your business.

Use automated telephony features such as call distribution or automatic attendants to handle a high volume of calls.

Six essential functions of office phones systems, and how best to use them to benefit your business.

Different types of business phone systems include key system units, private branch exchange and virtual (VoIP) systems.

How to choose a new telephone system for your business, replace or expand an existing one, or switch to VoIP or virtual PBX.

How a content management system can help in updating and publishing information on an intranet, extranet or website.

What are intranets and extranets, what benefits can they deliver to your business, and how best to implement them.

Key things to consider when you choose and buy computer hardware for your business.