'I don't think there's any words'published at 09:20 BST
The managers of the Crown & Anchor pub in Shoreham-by-Sea say that they feared the worst when the scale of emergency became clear on Tuesday.
Fiona Stephens and Jen Ashworth were both in the flat above the pub when the incident began to unfold.
"We kept saying to each other, 'something really bad has happened'. You could hear the helicopters, the sirens, it was awful," Stephens tells BBC Radio Sussex, external.
Ashworth says what has happened "puts things into perspective".
"It's an absolute tragedy for their family, it's horrendous," she says.
Stephens adds: "I really don't think there's any words."
Image source, Lucinda Adam/BBC









