Consumer Rights

Available for over a year

Problems with goods and services? What are your rights to replacements, refunds or repairs? Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now. Whether you've a problem with a leaky conservatory, a package that didn't arrive or a purchase that just doesn't work properly, what are your rights and how can you enforce them? Joining presenter Ruth Alexander to tackle your dilemmas will be: Joanne Lezemore, Consumer Specialist. Jane Negus, European Consumer Centre. David Sanders, Trading Standards Institute. Call 03700 100 444 between 1pm and 3.30pm on Wednesday or email moneybox@bbc.co.uk. Standard geographic charges apply. Calls from mobiles may e higher.