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Customer Service
This week Peter Day talks to Professor Ranjay Gulati of Harvard about his book Reorganise for Resilience, and suggests companies can grow their business even in these difficult economic times, by improved customer insight.
Last on
Sun 11 Apr 2010
18:05GMT
BBC World Service Online
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- Tue 6 Apr 2010 08:05GMTBBC World Service Online
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- Sun 11 Apr 2010 18:05GMTBBC World Service Online
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