Forced to pay finance on a car we do not own

The team are asked to help a couple struggling to keep up finance payments totalling £1,900 a month for two cars, even though one of them had been sold on.

Also on the programme, at the advice clinic in Birkenhead, the holidaymakers who were refused a refund for a trip to Dubai - which they cancelled because the Foreign Office had advised against travelling there. The team try to help them get their money back.

And how reliable are hearing loops? They should make it easier to hear in public places, so why do some of you say the opposite?