BBC Manchester - Have Your Say - Day 2 - Telephone chaos

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28 October 2014

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Telephone chaos - what next
updated 30/03/04

As we enter day 5 of the Manchester phone crisis, people are asking: what next? And with millions of pounds being lost each day, what compensation can we expect?

Have your say

Deserted call centre

Businesses affected by the phones crash are losing £4.5 million a day. That figure will rise, the longer telephone lines are down.

But how much of that can companies expect to recoup?

We've contacted the Manchester Chamber of Commerce and the British Insurance and Investment Bankers' Association.

This is what they say:

Most small to medium sized businesses have a standard business contract with BT. This only entitles them to £50 for each day without communications. Check your contract.
If you're thinking of claiming on your insurance for loss of utilitiy, check with your insurer as soon as possible. Some insurance companies consider telecommunications to be a utility, others don't.
Even when phone lines are repaired businesses could still be feeling the cost. Analysts fear that the sheer weight of belated emails eventualy making their way to companies could force some computer systems to crash.
The latest forecast is that it could be the end of the week before services are fully up and running again.
BT say they'll consider all claims when the lines are eventually repaired. If you have a complaint, contact BT at www.bt.com
If you're still unhappy, then you can contact the telecommunication regulator, OfCom.
Useful BT numbers:
Residential Repair Departments:
BT Fault Management Service 151
Business Repair Departments:
BT Fault Management Service 0800 800154

What's your view on Manchester's phone crisis? How are coping? Have Your Say

What do you want to do now?



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