Raising a concern

If something doesn’t feel right, use this page to find the right place to raise your concern. We want to help you find the answers or support you need.

Your safety comes first

Are you in immediate danger?

If you need urgent help, call 999 (UK) or your local emergency services.
Is this an emergency or security issue?

To report urgent security concerns like suspicious activity or unattended items, call BBC Security on 0207 765 1666.

Workplace concerns

If your concern relates to a behaviour issue in the workplace, please read on.

Resolving concerns early can nip potential issues in the bud, help find positive ways forward and build more trusting and productive working relationships.

Resources you can access

Our Resolution First approach is all about having open, early conversations to work through disagreements or tensions before they escalate. You can access guidance on how to approach that conversation.
If you'd like some hints on language to use when you're giving feedback or raising a concern, please use our Call It Out guide.
There are also resources available from external organisations, including the Film & TV Charity, ScreenSkills, and Acas.

People you can speak to

If you need some help to raise a concern in the right way, or if you want to talk through something that’s bothering you, please speak to your BBC contact in the first instance. This may be the booker who created the booking or the person responsible for deciding the work you have been engaged to carry out (e.g. a production manager or programme editor). Please note: If you’re booked for BBC Radio, BBC Sounds, BBC Sport, Children’s or TV Commissioning, iPlayer and Planning, your BBC contact is the person responsible for deciding the work you have been engaged to carry out.
If you’d like to speak to someone else, you can speak to a nominated point of contact for your business area who will help you to identify the next steps to resolve your concern. To find out who the point of contact is, please ask your booker, BBC contact, or the Extended Workforce Team.
You can also contact the Respect at Work helpline if you’d like confidential advice on how to go about raising a concern.

If your concern feels more serious, and might be categorised as harmful behaviour or involve fraudulent activity, you can use this form to raise a complaint. To make sure any issues can be handled appropriately, please only use this form if what you’re reporting meets the CIISA definitions of harmful behaviour.

Submitting a concern

Anything marked with (*) is a mandatory field.

We’ll use the information you provide on this form to determine whether your concern needs to be treated as a formal complaint, or whether we can support you to handle it informally.

In what capacity are you raising a concern? *

You can use this form if:

- You’re a freelancer raising a concern for yourself

- You’re a freelancer raising a concern on behalf of someone else

- You’re a member of the public raising a concern about the behaviour of someone who works with or for the BBC. Please note: if your concern relates to our content and services, rather than behaviour, complaints can be made to BBC Audience Services.

If you’re a member of BBC staff raising any type of behavioural concern, please visit the People Support Hub on Gateway.

Tell us your name *

We need this information to identify you in our records.

Tell us your unique six-digit personnel number (e.g. 123456) *

We need this information to identify you in our records. If you are a member of the public, write ‘N/A’.

If you’re booker raising a concern on behalf of a freelancer, tell us their name (optional)

If you aren’t raising this for someone else, write ‘N/A’.

Please provide a brief summary of the concern you’d like to raise *

You will be able to provide more details and/or documents at a later stage, if required. If you don’t feel you can write the information here, please request a call back and include your contact number in the box below. A call back may take longer than an email response.

Let us know your preferred method of contact *

Please confirm one method of contact. If you don’t, we may not be able to get in touch with you to discuss your concern.

Personal email address *

Mobile phone number *

Preferred method of contact *

Do you require any correspondence to be in Welsh? (optional)

Do you require any reasonable adjustments? (optional)

If you require reasonable adjustments, please specify them in the box below. Otherwise, please write ‘N/A’.

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What happens next?

After you submit the form, you’ll receive a case reference number and an acknowledgement email from our team within one working day.

Accessibility links

Submitting a concern

Let us know your preferred method of contact *

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Raising a concern

Your safety comes first

Other ways to find the right support

General queries

Safeguarding

Whistleblowing

Workplace concerns

Resources you can access

People you can speak to

Submitting a concern

Let us know your preferred method of contact *

What happens next?

Rebuild Page

Useful links

Demo mode

Theme toggler