A review of the taxi industry is to be carried out

The General Consumer Council report also found that there were problems with illegal operators and poor handling of complaints.

Published on Friday, Talking about Taxis aims to provide information and raise awareness of the issues affecting taxi users ahead of a consultation on the taxi industry later in the year.

The report found that taxis are an important part of Northern Ireland's transport network with many people relying on them as their sole means of getting around.

Alan Walker, of the General Consumer Council said: "Consumers want safe, reliable taxis that are reasonably priced and provide value for money.

"They also want clear and timely information so that they can make informed choices about taxi operators.

"Importantly, they want to know that there is an effective system for making and dealing with complaints."

Other report findings