Ofcom is acting as a one-stop shop for media regulation
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Broadcasting regulator Ofcom is planning a new initiative to deal with viewer and listener complaints.
It forms part of a series of measures outlined in the organisation's newly-published annual plan.
Ofcom also aims to help drive forward the switch from analogue to digital broadcasting in the UK via a programme of research and analysis.
It plans a "new approach" to the ITV licences and new digital licences for all public service broadcasting.
Replacement
Ofcom was launched on 29 December as a replacement for five media watchdogs including the Independent Television Commission and Broadcasting Standards Commission.
It was created to make the UK's media regulations more streamlined and less cumbersome, and a strategic review of public service broadcasting in television is already underway.
The new annual plan stresses the need for "suitable measures" to "support and protect" the interests of consumers - including help for those seeking redress.
Ofcom intends to ensure that broadcasters commission programmes from independent producers, and from programme-makers who focuse their efforts outside the Greater London area.
New codes or practice are planned for services such as subtitling and signing.
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