First Bus has admitted a 40% fare increase between Keynsham and Bath is "a bit steep".
Before 11 December the cost of the journey was £5 per day, but it now costs £7 for a return trip.
One passenger said some of her colleagues who used the route have now resorted to driving again.
First's Area operations director Russell Barrington-Crow said there had been an "oversight" and that the company would consider a reduction.
"This particular fare increase is an anomaly. Clearly it doesn't reflect fare increases across the board.
"We obviously have a vast number of fares right across the area. "
Mr Barrington-Crow admitted the fare "does seem to have gone up more than the others".
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